Changes to multifactor authentication
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As part of CFA’s commitment to improve member experience when accessing CFA’s digital platforms such as Members Online and other CFA applications, we are changing the way CFA members use multifactor authentication (MFA).
From Wednesday 8 July, CFA is consolidating MFA verification services to Microsoft to improve the overall sign-in experience for CFA members.
Included among the benefits for CFA members will be:
- Signing in will be simpler and less frequent – time has been extended before you are asked to sign in again.
- One login, many places - Once you are signed in, when you move between CFA's member online applications, there will be fewer multifactor authentication prompts to access applications for a more seamless experience.
For most members, the impact of this change will be minimal:
- If you currently receive MFA codes by SMS, you will continue to do so.
- The only visible change will be that the SMS sender name will change to Microsoft.
However, some members will need to take action:
- A small number of members will be prompted to set up MFA the next time they log in.
- This set-up can be completed using either an authenticator app or SMS.
- Members who have not logged in since MFA was originally introduced will also be required to complete MFA setup.
- Step-by-step help information will be available on Members Online (which doesn’t require login)
If you need further assistance, please contact the CFA ICT servicedesk - 1300 883 734 or ict-it-servicedesk@cfa.vic.gov.au.