Updating your personal details - for CFA Volunteers
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This step-by-step guide helps CFA volunteers log in securely and update their personal contact details via the CFA Members Online Portal. It also includes MFA setup if it hasn’t been done already.
Step 1: Log into CFA Members Online Portal
Step 2: Sign In Using CFA credentials
1. You will be redirected to the CFA’s Single
Sign-on Portal like the one on the right
1. You will be redirected to the CFA’s Single
Sign-on Portal like the one below
2. Enter your CFA Email Address
eg 1234567@cfa.vic.gov.au using
CFA Member Number
3. Click on “Next”
4. You will be re-directed to a page where you will be asked to verify your account by entering your password.
5. Enter Password
6. Click “Verify”
Step 3: Set Up or Use MFA
If you’ve already set up MFA, simply verify as prompted.
If this is your first time logging in with MFA, you’ll be prompted to set it up by following these instructions:
1. You will be prompted to configure MFA for added security.
2. CFA supports a range of MFA methods:
a. Third-party authentication apps:
Microsoft Authenticator, Google Authenticator, etc.
b. Okta Verify app
c. SMS (text message)
3. Choose your preferred method and follow the
on-screen instructions to complete the setup and verification process.
4. Once configured, you’ll use MFA each time you log in
Step 4: Navigate to Your Contact Details
Once signed in successfully:
1. Go to “Manage my profile”
2. Click on “Contact Details”
Step 5: Check or Update your Personal and Contact Details
1. In the second menu item (‘Phone, mobile, pager, email’) check that your mobile phone number is correct. If not, enter your correct mobile number.
2. Click the “+” button next to each section to see your information and make any changes if needed.
- For the “Personal Profile” section, check if your name and date of birth are correct.
- If something is wrong, click the ‘here’ button next to it to send a change request.
- You’ll need to enter the correct name, upload any supporting documents,
- Click on “Upload” to save the file to your request.
- Click on “Submit” to submit your request.
You will receive a code on your email address or mobile number. Enter the code to successfully
submit your request
- The Operational Performance and Capability
team will review and process your request.
3. After checking everything, click the
“Save” button.
4. A code will be sent to your email or phone number.
5. Enter the code and click “OK”.
6. Your information will be saved.