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Receiving your order
PPCSE orders for initial sets, will continue being sent to district for distribution. Replacements or additional sets will be sent to brigades as per current PPCSE processes.
Volunteer self-funded orders will be shipped to the district for distribution by the BASO at the next scheduled brigade visit or alternatively you can collect your order from the District Office. If more than one week has elapsed since you have placed and paid for your order, please reach out to your district office.
Paper PPCSE order forms
As of Friday 5 September 2025, the paper-based PPCSE form will no longer be accepted. All PPCSE orders will be requested through Digital Store.
This is applicable to all set types.
For support refer to:
Having trouble logging in?
Access to the Digital Store for self-funded purchases is currently only available to volunteers. If you are having trouble accessing the Digital Store, please contact CFA-ICT Service Desk by:
- Phone 1800 888 338 (Toll Free), Monday to Friday 8.30am – 5.30pm, or
- Emailing ict-it-servicedesk@cfa.vic.gov.au with your name and volunteer number in the subject line and a brief description of the error encountered in the body of the email, or
- Raising a ticket in the CFA-ICT Portal https://ictservices.cfa.vic.gov.au/Portal[MB1]
Key resources
A series of Quick Reference Guides (QRGs) and learning materials are available on how to create an order in the Digital Store.
Further work is underway to continuously improve and expand the Digital Store functionality and useability, and we look forward to updating members on these changes in the coming months.
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