SAS Release 12 update now available

This minor release (12.1.0) delivers several important improvements designed to enhance the functionality of the app, including: 

• Improved search criteria functionality and more accurate population of search results 

• Enhanced display of member qualifications 

• Fixes to session verification issues that could cause members to be unexpectedly logged out.  

Members will be prompted to download the latest version through their device, or the app may update automatically depending on your phone settings.  

We encourage all members to update to the latest version of SAS to benefit from these improvements.  

To ensure a smooth update, members are encouraged to:  

• Make sure their device’s operating system is up to date.  

• Clear the app cache and data if they experience any issues following the update  

• Log out and log back in using their username and password after installation  

• Review their push notification settings and alert tones, as these may revert to default settings during the update. 

Development of SAS Release 13 is already underway and will focus on resolving known iOS hyperlink issues, alongside a range of other important bug fixes and performance improvements.  

For more information on the SAS including the updated SAS User Guide, training videos, FAQs and more visit www.cfa.vic.gov.au/sas 

For SAS support or to provide feedback please email the SAS Help Desk.   

About the Supplementary Alerting Service (SAS) 

The Supplementary Alerting Service (SAS) complements the existing EAS paging system, providing CFA members with enhanced functionality and communication during incident response. 

The free SAS app allows members to: 

• Confirm their response to events 

• View response times 

• Communicate via in-app chat 

• See the core qualifications and competencies of responding members 

Tens of thousands of CFA members actively use SAS. 

You can find the app by searching Supplementary Alerting Service in the Apple App Store or Google Play. A desktop version is also available here. 

SAS updates are released regularly and prioritised based on feedback from CFA members. 

Please note: EAS pagers remain the officially endorsed primary alerting method due to their reliability and wide coverage across Victoria. SAS is intended as a supplementary tool and should be used alongside the EAS pagers. All CFA members are expected to continue carrying and using their pagers to ensure that they receive alerts to fire calls and other important messages.