Exciting changes are on the way
Have you heard of the new ICT Service Desk Portal and the FEM Field Application projects?
These exciting initiatives are currently underway to support our strategic goal of becoming a future-focused organisation. They aim to deliver streamlined solutions that will make it easier for members to access support, manage equipment and maintain operational readiness.
New ICT Service Desk Portal
From November, a new portal will be introduced for raising ICT Service Desk tickets, replacing the current Cherwell system. The new platform offers a modern, user-friendly interface that can be accessed without having to connect to the CFA network.
Interested in a pre-view of how it will look? Click here to watch a sneak peek.
Enhanced with streamlined processes and self-help knowledge articles, the portal is designed to improve efficiency and reduce ticket resolution times. Users will also be able to track tickets in real-time for greater transparency.
Registration-based information sessions will be organised closer to go-live – keep an eye out for updates!
Fire Equipment Maintenance System and Field Application
FEM brigade officers and field technicians will soon transition from manual processes and paper-based activities to a dedicated administration system and field application to manage their work digitally.
Curious about the app? Click here to watch a preview.
The solution will significantly improve efficiency across the entire FEM process, improving the user experience for FEM brigades, FEM technicians and FEM customers.
Go-live is planned for November, starting with contracting FEM brigades and FEM contractors. If volunteer FEM servicing brigades are able to complete their induction online, the project team will support their transition at go-live alongside the contracting brigades. Otherwise, their transition will be planned once induction activities for the first wave are complete.
Stay tuned for more information!