Backend update to SAS Release 12 applied

This minor update to Release 12.2.0 is focused on behind-the-scenes system and infrastructure improvements, including to related SAS software.

No action is required by members and there will be no direct changes to SAS functionality.   

While there may be no noticeable changes, keeping the SAS app updated helps ensure it continues to operate reliably. Visit the Apple and Android app stores if you haven't yet updated to Release 12.

If you have any issues with app functionality after updating or due to the latest back end update, you are encouraged to:  

• Make sure your device’s operating system is up to date 

• Clear the app cache and data   

• Log out and log back in using your username and password after installation  

• Review your push notification settings and alert tones, as these may revert to default settings during the update. 

Known issue: Random log outs for some members 

A small number of members have reported experiencing an issue with being logged out of SAS unexpectedly. The vendor has investigated and identified two faults, with fixes for both being tested. These fixes will be included in an upcoming update. 

In the meantime, if you are experiencing random log outs, you are encouraged to: 

• Check your device’s operating system is up to date   

• Clear the app cache and data   

• Log out and log back in. 

For more information on the SAS including the updated SAS User Guide, training videos, FAQs and more visit www.cfa.vic.gov.au/sas 

For SAS support or to provide feedback please email the SAS Help Desk.   

About the Supplementary Alerting Service (SAS) 

The Supplementary Alerting Service (SAS) complements the existing EAS paging system, providing CFA members with enhanced functionality and communication during incident response. 

The free SAS app allows members to: 

• Confirm their response to events 

• View response times 

• Communicate via in-app chat 

• See the core qualifications and competencies of responding members 

Tens of thousands of CFA members actively use SAS. 

You can find the app by searching Supplementary Alerting Service in the Apple App Store or Google Play. A desktop version is also available here. 

SAS updates are released regularly and prioritised based on feedback from CFA members. 

Please note: EAS pagers remain the officially endorsed primary alerting method due to their reliability and wide coverage across Victoria. SAS is intended as a supplementary tool and should be used alongside the EAS pagers. All CFA members are expected to continue carrying and using their pagers to ensure that they receive alerts to fire calls and other important messages.